Online Reference Manual

This Reference Manual contains all the settings for the services you will use on Surf the USA. This should be the first place you look, when you need information relating to your computer setup, services, or about additional features on your account.

  1. Service
    1. Signing up for a new account
  2. Contact us. To ensure the most timely response, please pick the most appropriate department.
    1. Billing
    2. Technical Support
    3. Webmaster - only handles content issues about the website.
    4. Press and media relations
  3. Legalease
    1. Terms of Service
    2. Privacy Policy
  4. Education
    1. Internet Basics
      1. How to connect
      2. How to disconnect
      3. How to read E-Mail
      4. How to find information on the Internet
    2. Netiquette, or Internet manners and courtesy
    3. Viruses, Trojans, Worms, and other harmfull items
    4. UCE, Unsolicited Commerical Email, or SPAM
    5. POP-up ads
    6. Adware and Spyware
  5. Setup
    1. PPP (Point to Point Protocol) or Dial up Networking
      1. Access Numbers and Locations Available in 2004!
      2. Reccomended hardware
      3. Software requirements
    2. Mail User Agent (MUA), or E-Mail Program
    3. Instant Messanger
    4. Personal web site
    5. Commercial web site hosting
      1. CGI Support
        1. Prerequisites
        2. .htaccess
        3. 500 - Internal Server Error
        4. Log Files
        5. PERL
        6. PHP
      2. Uploads
        1. FTP access
        2. Secure FTP Access (Via SSH/SFTP)
      3. Databases
        1. MySQL
        2. PGSQL
      4. Permissions
  6. Troubleshooting
    1. Troubleshooting basics
      1. What is the error code, message or condition?
      2. How long has this occurred?
      3. Can you replicate the same problem in different settings?
      4. Are you able to isolate this problem?
      5. Has anyone else experienced the same problem?
        1. Use a search engine.
      6. What does the error log say?
        1. Log files for commerical web hosting.
      7. How long has the computer been on while experencing this problem?
        1. Does rebooting help?
      8. Document your findings incase it occurrs again.
    2. Internet Access
      1. Error codes from DUN
      2. Error codes from Outlook Express
        1. 0x800CCC0D and 0x800CCC0E errors. "Your ISP has unexpectedly terminated the connection." and related messages.
      3. Error messages with no specific error code
    3. Commerical Web Hosting
      1. CGI does not run
      2. Error 403 - Forbidden
      3. Error 500 - Internal Server Error
      4. My PHP scripts download instead of run
      5. PHP tries to interpret the PHP binary, not my script
  7. Misc
    1. Glossary
    2. Modem Technology Timeline