You attempt to send or receive email with Outlook or Outlook Express, and you receive an 0x800CCC0D or 0x800CCC0E error code.
This error message prevents you from sending or receiving email.
There are multiple possible causes, some of which include:
From the perspective of the email program, errors of this type are due to networking issues. At the surface it may appear to be a problem with the mail server, our network or your connectivity; any of which may or may not be true. Because the email client can only speak for itself, it is not fully aware of outside influences that may be contributing to your issue. Some of these issues are caused by network conditions, other programs, or incorrect settings.
The following sections are a guide to narrowing down the problem, addressing, and hopefully fixing them. This text assumes you know what antivirus software you are running, and how to access various features and configuration within it. Further assistance with your antivirus software is beyond our realm of support.
In order to resolve the issue, you'll need to perform steps to reproduce the problem, and attempt to isolate it. Try these steps in the order they are presented (most common situations are presented first). When you have identified the cause by isolating it, continue with the same section under Resolution.
Network Connection
You must be connected to the internet prior to accessing your email. You can verify your network connectivity by searching Google, or any popular search engine, for something new or nonsensical (not neccessarly a literal search of 'nonsensical').
The purpose behind this is to drive new content into your browser. You should avoid using something you have searched for before. This will force the browser to ignore any local (eg, cached) copies of webpages. A new fresh copy will be fetched from the network.
Mail server connectivity
Now we will try using telnet to connect to our SMTP service. the purpose behind this test is to illistrate a simple client can access the server. Let's start with these steps:
- Click Start
- Click Run
- Remove (if present) any text in the run dialog box.
- Type "telnet mail.daxal.com 25" (w/o the quotes) into the input box.
- Click the OK button.
Within seconds you should be greeted with a banner such as:
220 mail.daxal.com ESMTP Postfix - Congratulations, you are connected to the mail server at mail.daxal.com.
Your firewalling software may prompt you to grant or deny access to telnet. At the very least, you'll need to grant access for "this time only" or "Always".
If the telnet window remains open, you may close it, and continue on with the steps outlined in Antivirus Software.
If the telnet window disappears almost immidieatly, one of the following areas is suspect. Otherwise continue to the next step.
- You are sending email through a 3rd party mail server while connected with aSurf the USA.
- Solution: Relay mail through our server.
- You are sending email through our mail system while connected with a 3rd party network.
- Solution: Relay mail through your ISP's mail server
- Your firewall settings are incorrectly configured, or it's explicitly disallowing the email client to communicate with the internet.
- Solution: Troubleshoot the Firewall
Server settings should all say mail.surfthe.us. Default ports of 25 for SMTP and 110 for POP3.
Your antivirus subscription may have expired.
However odd, we have discovered various antivirus vendors have this issue with their software. Search the help in your antivirus software, or check the vendors website for more information on how to verify your subscription is up to date. This appears to be by design, and is different from the initial expectation. See also Antivirus Subscriptions.
Passive email caveats.
Passive email scanning causes all email network traffic to be routed through the antivirus software. This all happens in the background. Sometimes you'll see a toaster popup notifying you that your incoming or outbound email is being scanned. You may also see a popup for a firewall permit/block dialog (see firewalls). Because of the nature of this transparent scanning, it has to pull off some tricks (some of which we have yet to learn). In some instances it appears to clog the mechanism that allows it to work.
Steps and workarounds:
- Logoff Windows, and log back in.
This will terminate some of the antivirus processes, and restart them upon login.- Reboot.
- Disable passive scanning.
This is usualy safe to disable if file system protection is still on. Each vendor has a different name for this feature.
In no particular order:
With ever growing features and integration for email, antivirus, firewalls, and network use, todays computers are vastly complex. Each new feature multiplies the surface area required for quality assurance. Sometimes it simply isn't possible to test all things in all situations. We hope this guide has been helpfull to resolve your issue. We look forward to hearing any of your comments on this article.
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